Frequently Asked Questions

General

  • You may book an appointment with us here. For inquiries, please proceed here or reach out via Whatsapp (+65 8770 5060) or via Instagram Direct Messages.

  • (Colour Analysis) We recommend arriving with a light layer of base makeup if that’s part of your usual routine. If you don’t typically wear makeup, please come with a clean, makeup-free face. Please avoid wearing a full face of makeup, as it can affect the accuracy of your color analysis.

    For services that include makeup application (like a makeup session or demonstration), we recommend arriving with a bare face.

    For body and style analysis, we suggest wearing form-fitting, low-collar tops for women, and fitted tops for men, to ensure accurate assessments.

    If your service includes a makeup pouch analysis, please bring your most frequently used products—foundation, concealer, eyeshadow, lip products, or blush.

    If you’d like to touch up your makeup after your session, please remember to bring those products along as well.

    Lastly, don’t forget to refer to your confirmation and reminder emails.

  • While your natural coloring remains fairly stable, lifestyle changes—like tanning, hair color changes, or shifts in skin tone due to health or aging—may prompt a need for reevaluation. Typically, your color results last a few years (unless there’s a major hair color change) before a new analysis is necessary.

    Similarly, lifestyle shifts can also impact your body and face shape over time.

  • We understand that unexpected delays can happen. We don’t typically cancel appointments unless you’re more than 20 minutes late. However, please note that we’ll still need to end your session on time to stay on schedule and ensure a smooth experience for our next guests. We do not charge a fee for late arrivals, but we encourage you to arrive on time to make the most of your appointment.

  • We understand that plans can change. You may reschedule your appointment with at least 24 hours’ notice. If you reschedule within 12 hours of your scheduled appointment, or if you reschedule the same booking more than once, a fee of $10 will be automatically charged to your card.

    Please note that all payments made are non-refundable.

  • We primarily accept PayNow and cash (please note that change may not always be available). Credit card payments are also available, with a 3.4% transaction fee applied.

  • Unfortunately, we do not have on-site parking. However, there are several nearby parking options, including:

    • Havelock II

    • The Central

    • Riverside Point

  • Do check that you have entered the correct password for each section. You may refer to your physical report post-analysis for the passwords.

  • We offer flexibility with our packages upon request, such as running services concurrently for two people at a time. However, these options are not typically part of our standard offerings, as they require additional time and resources to maintain the high quality of service we uphold. That said, we’re committed to accommodating your needs as much as possible—please reach out to us directly to discuss your specific requirements.

  • You may purchase a gift card here! Each e-gift card is valid for 6 months from the date of issue.

  • As long as you have a table, chair, a generously sized mirror, and adequate 'white' lighting, we can arrange a home visit (+ $120) for our service. This convenience is tailored for mothers juggling childcare responsibilities or busy professionals struggling to find time. However, this service is exclusively offered to female clients only. We might need to verify your residential details before confirming the appointment and reserve the right to decline home visits at our discretion.

  • We operate on an appointment-only basis to ensure that each client receives the dedicated time and attention they deserve. While we don’t typically accept walk-ins, we’ll always do our best to accommodate you if there happens to be an available slot on the day itself. We recommend reaching out to us directly to check availability.

Colour

  • The objective of personal color analysis is to advise you on the most flattering colors for your natural tones. Nevertheless, choosing to wear colors beyond your recommended palette is entirely up to your personal preference. We encourage you to wear what brings you joy and confidence.

    A personal colour analysis is not meant to confine us in any way, but to be used as a tool that helps us use different colors more freely.

  • At code.d, we recommend a light layer of makeup as it is part of your image if you wear it regularly. Having a light layer of base makeup on allows us to still see your flaws and blemishes, and also allows the analyst to check if you are wearing the correct shade everyday.

    If the shade of makeup you are using differs too much from your natural skin tone, you will be asked to remove your makeup.

  • You’re more than welcome to keep your hijab on during the consultation. Your comfort and preferences are our top priority, and we’re committed to providing you with the best service possible.

    For optimal results, we recommend wearing a white, or black hijab on the day of your appointment.

    If you require a private space for your session, feel free to reach out to us—we’ll be happy to make the necessary arrangements.

  • Yes, color analysis methods typically fall under seasonal or tonal categories. At code.d, we’ve taken it a step further by refining our system to be even more comprehensive and personalized. We utilize the seasonal color analysis in conjunction with Korea’s KS and PCCS Color System to provide you with the most tailored experience.

  • Absolutely! We have a corporate rate card ready and can also curate a package tailored to your event’s budget, location, and specific requirements.

    Please reach out to us here for further discussion.

  • The makeup pouch analysis is a service commonly offered by traditional Korean studios. Rest assured, even if you don’t have makeup products for us to analyze, we still teach you what works best for you, enabling you to shop confidently for the right products after the session.

  • Yes, we can accommodate larger groups. However, due to the time and coordination required, we recommend reaching out well in advance to allow us to plan accordingly and ensure the best service possible. Since color analysis is a very personal service, we typically recommend a cap of 3 people per session for optimal attention, unless it’s for a specific purpose such as a group of close friends or corporate team bonding.

Personal Shopper

  • You’ll receive a curated digital report with personalised recommendations—including direct shopping links and styling notes. This will be sent within 5 days after payment is made and a short form is completed to help us better understand your goals and needs.

    For live sessions, we’ll connect via Google Meet, Zoom, or WhatsApp video to provide real-time styling support and answer any questions you may have.

  • For makeup-focused sessions, you can choose between a 1-hour WhatsApp conversational chat or a video call—whichever you’re more comfortable with.

    For wardrobe-related sessions, we recommend a video call so we can better understand your clothing, body shape, and personal style. You can choose to wear the pieces or simply show them to us on camera.

    If you’re doing both, a video call is ideal for a more comprehensive experience.

    Before your appointment, try to gather as many relevant items as possible—makeup products you currently use, or wardrobe pieces you’d like advice on.

Makeup

  • We remain a brand that specializes in personal colour and our makeup services are intricately linked with our expertise in color analysis. This ensures that we provide tailored recommendations that best enhances your natural beauty.

  • Currently, we do not offer Bridal or Commercial Makeup services. Our focus is on providing personalized makeup solutions grounded in color analysis principles for everyday wear.

  • We prioritize the use of high-quality cosmetic and skincare products for every client. While we don’t conduct specific ingredient checks, we maintain strict hygiene standards.

  • You are welcome to do so, although it is not required — we’ll provide all the necessary makeup products and tools for the session.

Style

  • Similar to our approach to color analysis, we don’t rely on just one system. Instead, we blend elements from both Kibbe-inspired archetypes (like wave, straight, and natural) and the Western body shape system (hourglass, pear, rectangle, etc.). By combining these methodologies and refining them into our own approach, we’re able to create a nuanced, personalized understanding of your body and style that goes beyond a one-size-fits-all system.

Course

  • Our course sessions are conducted on weekdays, with flexible timing to accommodate various schedules. Upon confirmation of your course application, we will provide a list of available slots for you to choose from.

  • Our courses are typically conducted in an intimate setting to ensure personalized attention and quality learning. Sessions are usually 1-on-1, with a maximum of 2 participants per class.

  • This course certification is provided by us. You’ll be learning a completely customised system that we’ve developed, and the certification you receive reflects your mastery of the unique approach we teach.